TBIPS - Help Desk Specialists, Levels 1 and 2

NOTICE OF PROPOSED PROCUREMENT (NPP) For TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) GSIN: D302A ADP SYSTEM DEVELOPMENT SERVICES Reference Number: 22-0014 Solicitation Number: 22-0014 Organization Name: Canadian Radio-television and Telecommunications Commission Solicitation Date: 2021/06/08 Closing Date: 2021/06/29 14:00 Eastern Daylight Saving Time EDST Anticipated Start Date: 2021/09/01 Estimated Delivery Date: 2021/09/01 Estimate Level of Effort:   250 days per resource Contract Duration: The contract period will be for one (1) year from the date of contract with an irrevocable option to extend it for up to four (4) additional one-year Solicitation Method: Competitive Applicable Trade Agreements: CFTA, CChiFTA, CPTPP, CColFTA, CETA, CHFTA, CKFTA, CPanFTA, CPerFTA, CUFTA, WTO-AGP Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1 Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following category(ies): Three (1) Level 1 Help Desk Specialists Two (2) Level 2 Help Desk Specialists The following SA Holders have been invited to submit a proposal:

ADRM Technology Consulting Group Corp. and Randstad Interim Inc. Advanced Chippewa Technologies Inc. Altantic Geomatics Research Inc. Cistel Technology inc. ePerformance Inc. Excel Human Resources Inc. Foursight Consulting Group Inc. IPSS Inc. Lumina IT Inc. MDA Systems Ltd. Merak Systems Corporation Nisha Technologies Inc. Raymond Chabot Grant Thornton Consulting Inc. Sourced Group Inc. The Barrington Consulting Group Inc.

Description of Work: The CRTC is an independent public authority in charge of regulating and supervising Canadian broadcasting and telecommunications. It serves the public interest and is governed by the Broadcasting Act and the Telecommunications Act. The CRTC is responsible for and has the authority of regulating and supervising all aspects of the Canadian broadcasting system, as well as regulating telecommunications carriers and service providers. The Informatics Division is responsible for providing first and second level support for all of the CRTC's IT equipment. In addition, the Informatics division is responsible for providing software support typically office automation software and collaboration software, to the CRTC's staff. Help Desk Specialists will offer level 1 and level 2 support services in both official languages during the defined service hours.

Bidders must submit a bid for all resource categories The work is currently being performed by Cistel under contract (value $1,158,000.00)

Security Requirement: Common PS SRCL #06 Minimum Corporate Security Required: Designated Organization Screening (DOS) Minimum Resource Security Required: Enhanced Reliability Contract Authority Name: Andrew McMillan Phone Number: 819.997.4272 Email Address: andrew.mcmillan@crtc.gc.ca Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca