Enterprise Monitoring Solution (EMS)

Enterprise Monitoring Solution (EMS) - Request for Information (RFI) Amendment No. 002 Modify the closing date as follow: Delete: January 6, 2020 Insert: January 13, 2020 _____________________________________________________________________ Amendment No. 001 Modify the closing date as follow: Delete: January 3, 2020 Insert: January 6, 2020 _____________________________________________________________________ Enterprise Monitoring Solution (EMS) - Request for Information (RFI) Shared Services Canada (SSC) monitoring and discovery capability must continue to evolve to support the ever changing landscape (traditional hosting, IaaS, PaaS, SaaS) SSC manages. SSC has the unique responsibility to equip the department with industry best practices in the Enterprise Monitoring & Discovery Services area centering towards five distinct capabilities:

Annex A - Automation Annex B - Availability Annex C - Performance Annex D - Predictive Annex E – Situational Dashboard

SSC is requesting the private sector to provide insight in the above five capabilities, to help SSC better understand the current state of enterprise monitoring. There are areas duplicated across each of the Annexes listed. It is assumed responders may think at their specific tool, and or collection of tools meets the criteria in one, or several of the Annexes but not all for some or all of requirements listed. SSC is seeking a response to each Annex that clearly defines how the tool meets the requirements for each. This RFI is not a solicitation of bids or tenders. No contract will be awarded as a result of the activities undertaken during this RFI. Canada reserves the right to cancel any of the preliminary requirements described as part of the Project at any time during the RFI or any other phase of the procurement process. Given that the RFI process and any related procurement activity may be partially or completely cancelled by Canada, it may not result in any subsequent procurement processes. Participation in this RFI is encouraged, but is not mandatory. There will be no short-listing of potential suppliers for the purposes of undertaking any future work as a result of this RFI. Similarly, participation in this RFI is not a condition or prerequisite for the participation in any potential subsequent solicitation. This RFI is exempt from trade agreements as the National Security Exemption (NSE) has been invoked. The closing date for a submission of Responses: January 3, 2020 @ 2:00 PM Eastern Standard Time (EST). Documents may be submitted in either official language of Canada. All enquiries and other communications related to this RFI must be directed exclusively to the SSC Contracting Authority below: Guylaine Dagenais Procurement and Vendor Relationships guylaine.dagenais@canada.ca