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Create free accountTask-Based Informatics Professional Services (TBIPS) Requirement
This requirement is for the Canadian Nuclear Safety Commission.
This requirement is open only to those Supply Arrangement Holders who qualified under Tier 1 - Stream 4 - Business Services.
This requirement is open only to those invited TBIPS Supply Arrangement Holders who qualified under the categories for: Help Desk Specialist.
The following SA Holders have been invited to submit a proposal.
Name of invited TBIPS SA Holders
Alika Internet Technologies Inc. Altis Human Resources (Ottawa) Inc., and Excel Human Resources Inc., in Joint Venture Cache Computer Consulting Corp. Conoscenti Technologies Inc. DLS Technology Corporation DWP Solutions Inc. Emerion Excel Human Resources Inc. IBISKA Telecom Inc. iFathom Corp, Simfront Simulation System Corporation, ING Engineering Inc., in JV Lannick Contract Solutions Inc. Leverage Technology Resources Inc., Farlane Systems Inc., IN JOINT VENTURE Modis Canada Inc Nortak Software Ltd. Prologic Systems Ltd. Promaxis Systems Inc Robert Half Canada Inc Spearhead Management Canada Ltd. TAG HR The Associates Group Inc. Tiree Facility Solutions Inc.
The Canadian Nuclear Safety Commission has a requirement for a Help Desk Specialist. Summary of Duties • Requests to the Technical Support Center (TSC) are received by phone, e-mail or in person. The role of the TSC Help Desk Specialist is to greet the client, record and manage the details of the request in a call tracking system. Depending on the nature of the problem and short-term call volumes, the Help Desk Specialist will either attempt to resolve the request immediately or assign it to a Desktop Support Administrator or Analyst or to the appropriate resource within the Information Management and Technology Directorate (IMTD).
• TSC Help Desk Specialist provides first level IT client support services to all CNSC sites and/or regional offices for computer hardware and software, multi-media troubleshooting services as well as management of loan inventory.
• Under the supervision of the Team Leader, this first level technical support role may be assigned to provide desktop support services or to provide Technical Support Centre (TSC) Help Desk services. Assignment of responsibilities will be dependent on operational requirements as determined by the Team Leader.
• When necessary, the Help Desk Specialist will assist the Desktop Support Analyst in large-scale deployment of new computer hardware and software or may assist IT project teams involved in client service projects.
Security requirement at bid closing: Valid Facility Security Clearance at the level of SECRET, issued by the Canadian Industrial Security Directorate (CISD), Public Works and Government Services Canada (PWGSC).
The proposed period of contract shall be from contract award plus 230 days and two irrevocable option periods of 230 days as Option Period 1 and 230 days as Option Period 2.
File Number: 87055-14-0101
Contracting Authority: Marielle Prince
Phone Number: 613-996-6747
Fax Number: 613-995-5086
E-Mail: marielle.prince@cnsc-ccsn.gc.ca
NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed on an annual basis. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.-NCRIMOS@pwgsc.gc.ca
Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user
No amendments observed.
No attachments listed in the open data.
No contact listed in the open data.