Request for Information- Self-service Digital Payment Solutions in Parks Canada's National Parks and National Historic Sites

Parks Canada (PC) is asking interested vendors to identify and detail any digital solutions to streamline their transactional operations so that employees are more dedicated to advising visitors. The goal is to find a solution that requires little or no infrastructure on site and if there is a need for infrastructure, it should not need an external power supply to operate. The Agency wishes to equip itself with accessible digital solutions for the payment of different types of transactions in connected, limited connectivity and completely off-grid environments. The purpose of this RFI is to learn about emerging trends in these types of digital solutions, their effectiveness, sustainability, pricing structure and the risks associated with them, both in terms of application security and vandalism and resistance to Canadian weathering if physical payment stations are used.

Contents of this RFI

This Request for Information (RFI) contains a series of specific questions addressed to industry. It is a preliminary document currently under development. Respondents should not assume that additional clauses or requirements will not be added to any solicitation that may eventually be issued by Parks Canada. Likewise, respondents should not assume that the current clauses or requirements will not be modified or removed. Comments on any aspect of this preliminary document are welcome.

Nature of Request for Information

This RFI is not a Request for Proposal and will not result in the issuance of a request for proposals or the awarding of a contract. Potential suppliers should therefore not reserve capacity, stock, facilities, or resources based on the information contained in this document. This RFI is also not intended to create a source list. Whether or not a supplier chooses to respond to this RFI will have no impact on their ability to participate in any future procurement process.

Furthermore, any future procurement related to the goods or services described in this RFI will not necessarily follow the content of this document. The purpose of this RFI is solely to gather industry feedback on the elements described herein.

Nature and Format of Requested Responses

Respondents are invited to provide their comments, suggestions, concerns and, where appropriate, alternative recommendations on how the requirements or objectives described in this RFI could be achieved.

They are also encouraged to respond to the questions included in the RFI and to offer feedback on the content, structure, and clarity of any preliminary documents included. Respondents should clearly explain all assumptions underlying their responses.

Costs of Participation

Canada will not reimburse any costs incurred by respondents in preparing or submitting their response to this RFI.