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Trade Agreement: NONE Tendering Procedures: Attachment: None Non-Competitive Procurement Strategy: Government Objectives Representing Best Interests/Value to Govt Comprehensive Land Claim Agreement: No Vendor Name and Address: Royal Canadian Legion DominionCommand 86 Aird Place Ottawa Ontario Canada K2L0A1 Nature of Requirements: CONDUCT OF VETERANS AFFAIRS CANADA (VAC) CLIENT SATISFACTION INTERVIEWS

51019-128006/A Mondoux, Glenn Telephone No. - 613 991-5791

NAME AND LOCATION OF ONLY KNOWN SOURCE Royal Canadian Legion - Dominion Command 86 Aird Place, Ottawa, ON K2L 0A1

DESCRIPTION Veterans Affairs Canada (VAC) has a requirement to conduct client satisfaction interviews/surveys of veterans residing in approximately 1750 long-term care facilities located across Canada. An estimated 1100 surveys/interviews will be conducted in these facilities by volunteers of the Royal Canadian Legion (RCL). The RCL is a not-for-profit organization with significant interest in the care of Veterans and will administer the client satisfaction surveys on a cost recovery basis plus administrative charge. With some 340,000 members located in approximately 1500 Legion Branches across Canada, qualified Legion members are well positioned to visit with Veterans who reside in these long term care facilities.

The RCL was founded in 1925 to meet the needs of all who served in the Armed Forces and their dependants. Acting as an advocacy agency on pensioners' behalf, the Legion deals directly with the Federal Government to ensure ex-military personnel and their dependants are treated fairly. To this day, the Legion maintains a nationwide network of individuals helping Veterans, ex-service members and their families to secure the pensions and benefits to which they are entitled.

The RCL has a long history of advocacy and is well known and respected by Veterans and their families. This is considered a critical component in gaining access to Veterans and their families in these facilities and obtaining the information required. These unique characteristics make the RCL a natural agency to assist with the client satisfaction surveys, "as VAC does not have the resources to conduct regular visits to all the community facilities across Canada." VAC is not aware of any other group that has the existing relationship with Veterans, "privileged" access to the long-term care facilities and the necessary numbers of individuals to undertake this task within the proposed budget.

The RCL volunteers will administer the surveys and collect the information. The survey information will be reviewed and analysed by VAC program representatives.

The Contract will end on March 31, 2013.

The estimated budget for this requirement is $ 61,500.00 (HST incl.) (total includes conduct of survey, travel, and administration fee). The RCL is currently paid a monthly administration fee, a per visit fee and travel costs, which will be paid according to Treasury Board guidelines, with no allowance for profit.

The target is to visit and conduct an estimated 1,100 surveys with Veterans in long term care facilities across Canada. r5

This survey is intended for: · Veterans in community beds in receipt of long term care support from the department; · Veterans in contract beds in long term care facilities with 15 or fewer allotted contract beds; and · Powers of Attorney for the above noted Veterans, where required.

There are 6470 Veterans in community facilities and in facilities with fewer than 15 contract beds. Of these Veterans, 1100 will be surveyed which represents 17% of the total number. The Department will provide the interviewers (RCL Volunteers) with a list of Veterans to be interviewed. The breakdown of the number of Veterans to be interviewed by region is as follows: Atlantic Region 101, Quebec Region 57, Ontario Region 495, Prairie Region 209 and Western Region 238.

No Trade Agreements apply to this requirement. Section 6, Article 10.2.1 of the Treasury Board Contracting Policy applies on the basis of limited tendering procedures. Specifically, Article 10.2.1 (d) applies: only one person or firm is capable of performing the contract.

If you wish to submit a written response showing that you are capable of meeting this requirement, it must be done not later than the specified closing date and time. As it is intended to proceed in a timely manner, responses received after the closing date will not be considered.

Responses received on or before the closing date will be considered solely for the purpose of deciding whether or not to conduct a competitive procurement. Information provided will be used by the Crown for technical evaluation purposes only and is not to be construed as a competitive solicitation. Your written response must provide sufficient evidence (e.g. specifications, technical data, drawings, or any other proof) that clearly demonstrates that your product or service is capable of fulfilling this requirement and in budget.

Suppliers that have submitted a response will be notified in writing of PWGSC's decision to continue with the non-competitive procurement or to compete the requirement.

Should you have any questions concerning this requirement, contact the contracting officer identified above. The PWGSC file number, the contracting officer's name and the closing date of the ACAN must appear on the outside of the envelope in block letters or, in the case of a facsimile transmission, on the covering page. Delivery Date: Above-mentioned

You are hereby notified that the government intends to negotiate with one firm only as identified above. Should you have any questions concerning this requirement, contact the contracting officer identified above.

An Advance Contract Award Notice (ACAN) allows departments and agencies to post a notice, for no less than fifteen (15) calendar days, indicating to the supplier community that it intends to award a good, service or construction contract to a pre-identified contractor. If no other supplier submits, on or before the closing date, a Statement of Capabilities that meets the requirements set out in the ACAN, the contracting authority may then proceed with the award. However, should a Statement of Capabilities be found to meet the requirements set out in the ACAN, then the contracting authority will proceed to a full tendering process.

Suppliers who consider themselves fully qualified and available to provide the services/goods described herein, may submit a statement of capabilities in writing to the contact person identified in this Notice on or before the closing date of this Notice. The statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements.

The PWGSC file number, the contracting officer's name and the closing date of the ACAN must appear on the outside of the envelope in block letters or, in the case of a facsimile transmission, on the covering page.

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.