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Inbound Call Centre Services-Emergency Line | Canadian nuclear safety Commission (CNSC) · CanPursue
Opportunities
Fit is part of the trial and paid plans.Closed

Inbound Call Centre Services-Emergency Line

Canadian nuclear safety Commission (CNSC)5000084619Federal
Find on CanadaBuysAdd to pipeline
Published
Apr 27, 2026
Respond by
May 29, 2026
Latest amendment
—3 amendments

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Description

Amendment No. 2 (AMD002) to this Letter of Interest (LOI) No. 5000084619 is raised to extend the LOI closing date from 11:00 a.m. (EDT) on May 22, 2026 to 11:00 a.m. (EDT) on May 29, 2026.

Please refer to the revised LOI-AMD002 for further details. -------------------------------------------- Amendment No. 1 (AMD001) to this Letter of Interest (LOI) No. 5000084619 is raised to extend the LOI closing date from 11:00 a.m. (EDT) on May 13, 2026 to 11:00 a.m. (EDT) on May 22, 2026 to allow interested respondents sufficient time to respond to the new Question 3 (Q3) concerning the estimated budget.

Please refer to the revised LOI-AMD001 for further details. -------------------------------------------- Background of this Letter of Interest (LOI) The purpose of this LOI is to obtain information prior to finalizing the procurement strategy for the subject project which is being undertaken the Canadian Nuclear Safety Commission (CNSC). The CNSC is Canada’s nuclear regulator and operates a 24 hours a day, 7 days a week, 365 days a year (24/7/365) emergency line, used to report nuclear related events. All calls to the CNSC emergency line are forwarded to a Contractor’s call centre. The CNSC’s requires the services of a Contractor to provide inbound call centre services for the CNSC Emergency line with full 24/7/365 availability. Further details of the project and requirements are outlined in “Annex A – Statement of Work” to this LOI.

Purpose of this LOI Due to the specific security requirements, the CNSC is seeking information regarding: • The availability of existing organizations of meeting the CNSC’s needs. Estimated duration of the contract to 5 years of services.

Nature of this LOI This LOI is issued solely to assess market capacity and industry interest regarding the services described in Annex A – Statement of Work (SOW). It is not a solicitation of offers and must not be construed as a commitment by CNSC to issue a future solicitation or award a contract.

Please refer to the letter of interest and its annexes for further details.

Procurement

Category
Services
Jurisdiction
Federal

Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user

Requirements and qualifications

Supply arrangement
Not stated in the public notice
Security requirement
Not stated in the public notice
Trade agreements
—
Limited tendering reason
—

Classification

GSIN
—
UNSPSC
—

Amendments

The source reports 3 amendments. CanPursue observed 1 of them with dates.

  • Amendment 3May 29, 2026
  • Original noticeApr 27, 2026

Documents

No attachments listed in the open data.

Contact

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Related

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Linked contracts

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Source

Find on CanadaBuys

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Source
CanadaBuys
Solicitation
5000084619
Observed
Sep 27, 2026

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