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Create free accountTrade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with Peru/Colombia/Panama Tendering Procedures: Generally only one firm has been invited to bid Attachment: None Non-Competitive Procurement Strategy: Exclusive Rights Comprehensive Land Claim Agreement: No Vendor Name and Address: NEUSTAR INFORMATION SERVICES,INC. 21575 Ridgetop Circle Sterling Virginia Canada 20166 Nature of Requirements: CANADA BORDER SERVICES AGENCY
An Advance Contract Award Notice (ACAN) is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meets the requirements set out in the ACAN, on or before the closing date stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier.
Public Works and Government Services Canada (PWGSC) on behalf of its Client, Canada Border Services Agency (CBSA), intends to enter into a sole-source contract with Neustar Information Services Inc., Virginia, United States, for the purpose of procuring Telephone and Postal Services and data.
This requirement consists of 3 components: 1. Web-online service between the vendor and CBSA; 2. System to System service between the vendor and CBSA; and 3. Telephone and Postal data.
Canada Border Services Agency (CBSA) is responsible for providing integrated border services that support national security and public safety priorities and facilitate the free flow of persons and goods, including animals and plants that meet all requirements under the program legislation. The eManifest project will modernize and enhance how CBSA processes and screens commercial goods coming into Canada and reduce manual paper processes for all trade chain partners. CBSA is modernizing business at the border; the eManifest project is in the third phase of the Advance Commercial Information (ACI) program that introduced the requirement for marine and air carriers to provide the CBSA with electronic information in advance of the arrival of commercial cargo at Canada's sea and air ports of entry.
Designed to reduce clearance times at the border, eManifest will further modernize and enhance how CBSA processes and screens commercial goods coming into Canada. Upon implementation of the eManifest project, businesses will be required to forward electronic data to CBSA prior to the arrival of their goods at the border. In this way, CBSA will have the right information at the right time from carriers, freight forwarders and importers in all modes of transportation. By rigorously performing pre-arrival risk assessments, the CBSA will be better able to ensure that high-risk shipments are examined and low-risk shipments have facilitated entry into Canada.
CBSA is undertaking this procurement process for Telephone and Postal information to facilitate and support the automation of the risk assessment. In addition to the eManifest project, the information may be needed by other CBSA lines of businesses. As the need arises over the course of the contract period, Canada may at their sole discretion exercise the options in the contract to purchase Telephone and Postal information for other CBSA Projects.
COMPONENT 1: WEB-ONLINE SERVICE BETWEEN THE VENDOR AND CBSA
FUNCTIONAL REQUIREMENTS POSTAL INFORMATION
M1-1 The Web-online service must deliver, enable and support the functionality to:
a. Associate Party (Business) with an address(es) and display to the CBSA user the Party (Business) and address(es) information for Canada and the United States.
b. Associate Party (Individual) with an address(es) and display to the CBSA user the Party (Individual) and address(es) information for Canada and the United States.
c. Associate address(es) with a Party (Business) and display to the CBSA user the address(es) and Party (Business) information for Canada and the United States
d. Associate Address(es) with a Party (Individual) and display to the CBSA user the address(es) information for Canada and the United States.
M1-2 The Web-online service must deliver, enable and support the functionality to associate an address with the type of address (Business or Residential) and display to the CBSA user the Party address and the type of address for Canada and the United States.
M1-3 The Web-online service must update the address information quarterly, at a minimum, for Canada and the United States.
TELEPHONE INFORMATION- LISTED AND UNLISTED
M1-4 The Web-online service must deliver, enable and support the functionality to: a. Associate Party (Business) with telephone number(s) and display to the CBSA user the Party (Business) and telephone number(s) information for Canada and the United States.
b. Associate Party (Individual) with telephone number(s) and display to the CBSA user the Party (Individual) and telephone number(s) information for Canada and the United States.
c. Associate telephone number(s) with a Party (Business) and display to the CBSA user the telephone number(s) and Party (Business) information for Canada and the United States.
d. Associate telephone number(s) with a Party (Individual) and display to the CBSA user the telephone number(s) and Party (Individual) information for Canada and the United States.
M1-5 The Web-online service must update the telephone information quarterly, at a minimum, for Canada and the United States.
M1-6 The Web-online service must deliver, enable and support the functionality to identify if a telephone number is registered to an Individual or Business and display the resulting information for Canada and the United States.
M1-7 The Web-online service must deliver, enable and support the functionality to identify if a telephone number is listed or unlisted and display the resulting information for Canada and the United States.
M1-8 The Web-online service must deliver, enable and support functionality to display to the CBSA user cross-reference information of all provided party names, addresses and telephone information that a look-up on one piece of information will have and the related information returned. For example, if CBSA looks up name only, CBSA could also find associated address(es) and phone number(s); if CBSA looks up address, CBSA could find associated name(s)/phone number(s).
ENGLISH AND FRENCH USER INTERFACE BY THE WEB-ONLINE SERVICE
M1-9 The Web-online service must provide the user interface in English.
M1-10 The Web-online service must provide the user interface in French. In the event that the Web-online service does not provide the user interface in French, the Contractor must provide a plan showing how it will be delivered to CBSA within six (6) months of contract award.
NON-FUNCTIONAL REQUIREMENTS PERFORMANCE
M1-11 The Web-online service query must deliver, enable and support the functionality that provides a consistent response time within a second.
M1-12 The Contractor must support a 30-calendar day pilot period prior to the Web-online service going into production where both CBSA and the Contractor's Network configurations can be tuned to optimize the level of service based on CBSA User's workflow.
AVAILABILITY
M1-13 The Web-online service must be available to CBSA on a 24 hours a day/7 days a week/365 days a year schedule with agreed to scheduled outages that are not to exceed 1 outage per month in a full year and are to be scheduled to occur during CBSA off peak hours (e.g., Sunday 12 a.m. to 4 a.m., EST) for an agreed to duration of not more than 2 hours and with no less than a 30-day notice.
SCALABILITY
INFORMATION NOTE: CBSA's initial workload estimates are: i. Lookups per hour - in the range of 240 - 480; ii. Lookups per day in the range of 5000 - 12000; iii. Concurrent users in the range of 40 - 80 concurrent users; and iv. Named Users in the range of 120 - 240 named users.
M1-14 The Web-online service must be scalable to meet CBSA's potential increased capacity without impacting the performance requirement in M1-11, meeting at a minimum: i. 480 Lookups per hour; ii. 12000 Lookups per day; iii. 80 concurrent users; and iv. 240 named users.
AUDITING
M1-15 The Contractor must not maintain any logging or audit trail that would result in having a record of the information queried by CBSA.
SECURITY
M1-16 The Contractor must use Transport Layer Security (TLS) version 1.1 or higher with Secure Sockets Layer (SSL) version 3.0 or higher protocols compatibility between CBSA desktop computers, laptop computers or mobile device browsers and the Contractor`s server and/or mainframe.
M1-17 The Contractor must provide the functionality to allow a CBSA user to sign in using a unique name and password. The CBSA user name is to be generic and provided by CBSA.
M1-18 The Contractor must put a process in place to ensure that the addition, modification or deletion of a user account is as authorized by the CBSA Project Authority.
M1-19 The Contractor must use strong passwords (e.g. minimum 8 alpha-numeric characters with at least one uppercase letter, one lowercase letter, one number, and one symbol e.g. @), including those set at initial registration and those reset for the CBSA Project Authority. Additionally, these strong passwords must: · Not accept: o A character repeated more than three times; o The user account name in any variation; and o Any dictionary words in any language · Ensure that passwords associated with a user account expire every ninety calendar days unless changed by the user of the user account prior to the ninety calendar day threshold; and Mask (not display) passwords associated with user account during entry and clear them from the login screen in all cases of non-acceptance.
M1-20 The Contractor must ensure that user accounts and associated passwords are not subject to unauthorized disclosure to individuals who do not have a need-to-know.
These user accounts must only have the minimum access required for the performance of their duties.
M1-21 The Contractor must maintain a minimum password history of the last ten passwords used by a user account in order to avoid password repetition and similarity.
M1-22 The Contractor must suspend user accounts in the Contractor`s server and/or mainframe after a maximum of three consecutive invalid authentication attempts and keep the suspension active until contacted for re-activation by the CBSA Project Authority.
M1-23 The Contractor's network infrastructure must have in place a regularly updated firewall, an intrusion prevention system and anti-virus and malware product.
M1-24 The Contractor must have a process in place that applies patches, upgrades, and fixes, including the resolution of new found vulnerabilities in their systems, as soon as is possible. This activity must occur outside of the core hours of usage (Monday to Friday excluding statutory holidays from 08:00 to 21:00 EST) or be otherwise undetectable to CBSA users.
M1-25 The Contractor's Web-online service must be able to restrict CBSA user accounts to only their profile and the associated data within.
M1-26 The Contractor must promptly report any incidents or problems affecting the confidentiality, integrity and availability of their systems to CBSA.
M1-27 The Contractor's systems must require a user to change their password for their account upon first use after initialization or after it has been reset through the CBSA Project Authority.
M1-28 The Contractor's systems must automatically log off a user account after 10 minutes of inactivity.
M1-29 In the event that equipment used by its system needs to be redeployed within their network infrastructure or repaired/replaced by an outside vendor, the Contractor, must be able to demonstrate the ability to erase, degauss, or physically destroy the memory and hard disk drives on any of the equipment if it has processed and/or stored data associated with CBSA usage. This also applies to any and all backup media that have archived data associated with CBSA usage.
M1-30 The Contractor must ensure that servers, mainframes or other hosts (e.g. virtual machines) used by their systems on which data associated with CBSA usage is processed and/or stored reside within a floor to ceiling slab locked room, or within a locked cabinet in an operations zone, or within a secure room with additional controls (e.g. intrusion detection, Closed Circuit Television (CCTV)), and that access to the servers, mainframes, or other hosts (e.g. virtual machines) is restricted to resources in possession of a valid personnel security clearance.
M1-31 The Contractor must control and monitor access to telecommunications wiring, spaces and pathways used by their system.
M1-32 The Contractor must ensure that CBSA is only able to access the Contractor's Web-online service from the CBSA network.
M1-33 The Contractor must ensure that any and all backup media used by their system when not in use are locked in a storage container and that access to the backup media is restricted to resources in possession of a valid personnel security clearance.
DOCUMENTATION
M1-34 The Contractor must deliver the Web-online service's user guide(s), in English, in electronic format to the Technical Authority. The user guide(s) must describe all aspects of the Web-online Service.
M1-35 The Contractor must deliver the Web-online service's training documentation, in English, in electronic format to the Technical Authority.
M1-36 The Contractor must deliver technical documentation, in English, in electronic format to the Technical Authority.
WEB-ONLINE SERVICE MATURITY
M1-37 The Contractor must have been providing the Web-online service for at least the past 2 years from the date of ACAN posting.
M1-38 The Contractor must have been providing the Web-online service to a minimum of 2 public sector organizations within the past 2 years from the date of ACAN posting.
COMPONENT 2: SYSTEM TO SYSTEM SERVICE BETWEEN THE VENDOR AND CBSA
FUNCTIONAL REQUIREMENTS TELEPHONE INFORMATION
M2-1 The System to System service must deliver, enable and support the functionality to identify the phone number as a cell phone for Canada and the United States
M2-2 The System to System service must update the telephone information quarterly, at a minimum, for Canada and the United States.
M2-3 The System to System service must deliver, enable and support the functionality to segregate personal information from business information to only send business information to CBSA.
NON-FUNCTIONAL REQUIREMENTS PERFORMANCE
INFORMATION NOTE: (The typical query will be on a telephone number to provide a profile about the phone number, phone type, owner etc. Query volumes are expected to be in the range of 30-90 per second.)
M2-4 The System to System service must support high query volumes for a maximum throughput of 90 queries per second.
AVAILABILITY
M2-5 The System to System service must be available to CBSA on a 24 hours a day/7 days a week/365 days a year schedule with agreed to scheduled outages that are not to exceed 1 outage per month in a full year and are to be scheduled to occur during CBSA off peak hours (e.g., Sunday 12 a.m. to 4 a.m., EST) for an agreed to duration of not more than 2 hours and with no less than a 30-day notice.
M2-6 The Contractor must not maintain any logging or audit trail that would result in having a record of the information queried by CBSA.
SECURITY
M2-7 The System to System service must be able to support IPSEC VPN configuration.
M2-8 The System to System service must support Web Services with SOAP version 1.2 and REST style Web Services
M2-9 The Contractor's network infrastructure must have in place a regularly updated firewall, an intrusion prevention system, and anti-virus and malware product.
M2-10 The Contractor must have a process in place that applies patches, upgrades and fixes, including the resolution of new found vulnerabilities in their systems, as soon as is possible. This activity must occur outside of the core hours of usage (Monday to Friday excluding statutory holidays from 08:00 to 21:00 EST) or be otherwise undetectable to CBSA users.
M2-11 The Contractor must immediately report any incidents or problems affecting the confidentiality, integrity and availability of their systems to CBSA.
M2-12 In the event that equipment used by its system needs to be redeployed within their network infrastructure or repaired/replaced by an outside vendor, the Contractor, must be able to demonstrate the ability to erase, degauss or physically destroy the memory and hard disk drives on any of the equipment if it has processed and/or stored data associated with CBSA usage. This also applies to any/all backup media that have archived data associated with CBSA usage.
M2-13 The Contractor must ensure that servers, mainframes, or other hosts (e.g. virtual machines) used by their systems on which data associated with CBSA usage is processed and/or stored reside within a floor to ceiling slab locked room, or within a locked cabinet in an operations zone, or within a secure room with additional controls (e.g. intrusion detection, CCTV), and that access to the servers, mainframes, or other hosts (e.g. virtual machines) is restricted to resources in possession of a valid personnel security clearance.
M2-14 The Contractor must control and monitor access to telecommunications wiring, spaces and pathways used by their system, and, if possible restrict them to resources in possession of a valid personnel security clearance.
M2-15 The Contractor must ensure that any/all backup media used by their system when not in use must be locked in a storage container and that access to the backup media is restricted to resources in possession of a valid personnel security clearance.
DOCUMENTATION TECHNICAL DOCUMENTATION IN ENGLISH
M2-16 The Contractor must deliver technical documentation, in English, in electronic format to the Technical Authority.
SYSTEM TO SYSTEM SERVICE MATURITY
M2-17 The Contractor must have been providing the System to System service for at least the past 2 years from the date of ACAN posting.
M2-18 The Contractor must have been providing the System to System service to a minimum of 2 public sector organizations within the past 2 years from the date of ACAN posting.
COMPONENT 3: TELEPHONE AND POSTAL DATA
POSTAL
M3-1 The Contractor must provide the Postal data set for the United States.
M3-2 The Contractor must update the address information quarterly, at a minimum, for the United States.
TELEPHONE
M3-3 The Contractor must provide Telephone data sets for Canada and the United States.
M3-4 The Contractor must update the telephone information quarterly, at a minimum, for Canada and the United States.
M3-5 The Contractor must indicate the data elements or information that would not be provided with the data set that is accessible via the System to System service.
POSTAL AND TELEPHONE DATA SETS
M3-6 Where the data set provided by the Contractor contains certain personal information that CBSA does not want to obtain; the Contractor must deliver, enable and support the functionality to filter (remove) from the data set the specified data elements containing the personal information prior to sending the data set to CBSA.
M3-7 The Contractor must provide the schema/metadata to CBSA that includes the following attributes: a. Data Element Name b. Data Element Description c. Data Type d. Data Length e. Data field delimiter (if applicable)
M3-8 The Contractor must provide volumetric information to CBSA that includes the following: row length + number of rows by record (or table).
M3-9 The Contractor must specify the data code page format as ASCII or UTF.
M3-10 The Contractor must specify the delivery medium (e.g., DVD, FTP)
M3-11 The Contractor must provide CBSA with delta refresh process details.
M3-12 The Contractor's service must provide for at least one of the following: · IBM DB2 or compatible DDL in support of the Telephone/Postal data. · Relational database table structure in support of the Telephone/Postal data. · Metadata definitions in support of the Telephone/Postal data.
M3-13 The Contractor must provide Sample data.
DATA SETS MATURITY
M3-14 The Contractor must have been providing postal and telephone data sets for at least the past 2 years from the date of ACAN posting.
M3-15 The Contractor must have been providing the postal and telephone data sets to a minimum of 2 public sector organizations within the past 2 years from the date of ACAN posting.
APPLICABILITY OF THE TRADE AGREEMENTS TO THE PROCUREMENT
Agreement on Internal Trade (AIT) North American Free Trade Agreement (NAFTA) World Trade Organization Agreement on Government Procurement (WTO-AGP)
JUSTIFICATION FOR THE PRE-INDENTIFIED SUPPLIER
Neustar Information Services Inc. has been identified as the only supplier capable of performing the required work for this project, meeting all the mandatory requirements described herein.
GOVERNMENT CONTRACTS REGULATIONS EXCEPTIONS
Section 6 of the Government Contract Regulations is being invoked in this procurement as only one person or firm is capable of performing the contract.
EXCLUSIONS AND LIMTED TENDERING REASONS
Annex 4.4 articles 506.12(a) and 506.12(b) of AIT are applicable on the basis of limited tendering due to compatibility with existing products, to recognize exclusive rights, such as exclusive licenses, copyright and patent rights, or to maintain specialized products that must be maintained by the manufacturer or its representative, and where there is an absence of competition for technical reasons and the goods or services can be supplied only by a particular supplier and no alternative or substitute exists, respectively.
Articles 1016.2(b) and 1016.2(d) of NAFTA are applicable on the basis of limited tendering due to reasons where, for works of art, or for reasons connected with the protection of patents, copyrights or other exclusive rights, or proprietary information or where there is an absence of competition for technical reasons, the goods or services can be supplied only by a particular supplier and no reasonable alternative or substitute exists, for additional deliveries by the original supplier that are intended either as replacement parts or continuing services for existing supplies, services or installations, or as the extension of existing supplies, services or installations, where a change of supplier would compel the entity to procure equipment or services not meeting requirements of inter changeability with already existing equipment or services, including software to the extent that the initial procurement of the software was covered by this Chapter, respectively.
Articles XV(b) and XV(d) of WTO-AGP are applicable on the basis of limited tendering due to reasons when, for works of art or for reasons connected with protection of exclusive rights, such as patents or copyrights, or in the absence of competition for technical reasons, the products or services can be supplied only by a particular supplier and no reasonable alternative or substitute exists, and for additional deliveries by the original supplier which are intended either as parts replacement for existing supplies, or installations, or as the extension of existing supplies, services, or installations where a change of supplier would compel the entity to procure equipment or services not meeting requirements of interchangeability with already existing equipment or Services, respectively.
OWNERSHIP OF INTELECTUAL PROPERTY
Ownership of any Foreground Intellectual Property arising out of the proposed contract will vest in the Contractor.
All deliverables mentioned in the Requirement shall be delivered no later than 10 days from contract award date for a period of one year plus four irrevocable options to extend the period of the contract.
NAME AND ADDRESS OF OTHE PRE-IDENTIFIED SUPPLIER
Neustar Information Services Inc., Virginia, United States.
SUPPLIER'S RIGHT TO SUBMIT A STATEMENT OF CAPABILITIES
Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date of this notice. The statement of capabilities must clearly demonstrate how the supplier meets the mandatory requirements. The supplier's written response must provide sufficient evidence (e.g. specifications, technical data, drawings or any other proof) that clearly demonstrates how your product or service is capable of fulfilling this requirement.
Documents may be submitted in either official language of Canada.
INQUIRIES AND SUBMISSION OF STATEMENTS OF CAPABILITIES
Amanda Hoffman Contracting Officer Software and Shared Systems Procurement Directorate, Acquisitions Branch Public Works and Government Services Canada 11 Laurier Street, Gatineau, QC K1A 0S5 Phase III, 4C1 E-mail: Amanda.Hoffman@tpsgc-pwgsc.gc.ca Telephone : (819) 934-1604
YOU ARE HEREBY NOTIFIED THAT THE GOVERNMENT INTENDS TO SOLICIT A BID AND NEGOTIATE WITH ONE FIRM ONLY AS IDENTIFIED ABOVE.
Delivery Date: Above-mentioned
You are hereby notified that the government intends to negotiate with one firm only as identified above. Should you have any questions concerning this requirement, contact the contracting officer identified above.
An Advance Contract Award Notice (ACAN) allows departments and agencies to post a notice, for no less than fifteen (15) calendar days, indicating to the supplier community that it intends to award a good, service or construction contract to a pre-identified contractor. If no other supplier submits, on or before the closing date, a Statement of Capabilities that meets the requirements set out in the ACAN, the contracting authority may then proceed with the award. However, should a Statement of Capabilities be found to meet the requirements set out in the ACAN, then the contracting authority will proceed to a full tendering process.
Suppliers who consider themselves fully qualified and available to provide the services/goods described herein, may submit a statement of capabilities in writing to the contact person identified in this Notice on or before the closing date of this Notice. The statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements.
The PWGSC file number, the contracting officer's name and the closing date of the ACAN must appear on the outside of the envelope in block letters or, in the case of a facsimile transmission, on the covering page.
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada.
Not stated in the notice: procurement type, procurement method, selection criteria, region of delivery, region of opportunity, expected contract period, end user
No amendments observed.
No attachments listed in the open data.
No contact listed in the open data.