Provision and installation of 14 pay-and-go parking payment terminals

Statement of Work Title: Provision and installation of 14 pay-and-go parking payment terminals Objective: Replace existing parking meters along National Battlefields Commission roadways Background: The National Battlefields Commission has 169 pay-parking spaces along Avenue Taché (6), Avenue de Bernières (51), George VI Street (98), and Grey Terrace (14). Parking meters are currently used to collect payment, but these meters are getting old and many do not accept the new $2 coin issued in 2012. This statement of work is further to the pilot project underway since mid-October 2013. The National Battlefields Commission is thus replacing its parking payment collection equipment. Pay-and-Go has been chosen as the most flexible system (accepting coins and credit cards). Users park in a numbered space, memorize the number, and go to the nearest pay terminal. There they enter the number, pay, and collect a receipt, but can leave without returning to their vehicle because the parking receipt does not need to be displayed. Terminals can run on solar power or conventional electricity. Assessments by the National Battlefields Commission have concluded that 14 payment terminals will be required to cover all the parking spaces along park roadways. Tasks: The contractor will supply 14 payment terminals (NBC reserves the right to reduce or increase this number at the quoted unit price with no obligation to bidders). All will have the same specifications and must be • Installed on concrete bases by the contractor • Programmed and ready to operate using the pay-and-go system • Delivered by the selected contractor

Payment terminal type Terminals must • Be made of stainless steel with graffiti-resistant black paint and armoured steel vault • Be no more than 82 inches high, 17 inches wide, and 13 inches deep • Be equipped with transparent protectors to cover credit card reader and bill slot, which will prevent snow and rain from infiltrating the cabinet and causing damage to electronic parts as well as mechanical malfunctions such as internal paper jams and failure to read credit cards • Be equipped with 2 coin collection boxes per unit • Be equipped with a 12V, minimum 60 Ah battery (per unit) • Be fitted to run on solar power with 2-position (minimum) solar panels • Be easily convertible from solar to electrical grid power (all modules required for this conversion need not necessarily be included) • Come with one (1) roll of tickets per unit • Be comparable to make and model of pay-and-go terminal tested during the pilot project:

- MP104 Compact from Cale Systems Inc. Equivalent bids based on other units must include a complete description of the proposed alternative unit. NBC reserves the right to accept or reject the equivalence of any unit proposed as a substitute for the tested one. • Terminals must come with operating and maintenance manuals, ideally in French.

Payment terminal programming

• On installation, terminals must be programmed with 3-digit codes (101 to 270) for all 169 parking spaces, with all units able to accept payment for all parking spaces. • Terminals must be programmable to process differential rates (e.g., different day and evening rates). • The contractor is responsible for delivering the 14 installed, calibrated, and fully operational payment terminals to the National Battlefields Commission. • Each terminal must have a minimum programming capacity of 2,000 parking spaces. • Terminals must be programmed to accept coins and credit cards (VISA, MasterCard, and American Express). • Terminals must have a maximum 16–coin type coin verifier programming capacity accepting $0.25, $1, and $2 coins and updated for new coins issued since 2012. • Terminals must be equipped with insertion chip card readers for credit cards. • The selected contractor must be certified PCI compliant to handle credit cards and must provide proof of compliance annually. • Terminals must be updateable to accept chip credit cards with PIN entry for users, and the overall system must be designed and produced to last, with updating capabilities to address future needs. • The supplier is responsible for managing automatic time changes. • Terminals must be equipped for secure wireless GPRS communication with minimum 3G modem. • Terminals must allow users to choose to have payment instructions displayed in either official language (French or English).

Web-based office application

Terminal management software must run over a secure Internet connection and incorporate management functions such as the following:

• Rate, terminal, credit card, coin, date, and other statistics • Number of transactions and receipts over a selected timespan • Access to receipts at close of business and by credit card company (i.e., VISA, MasterCard, AmEx) • Daily update of unit status, including battery voltage and coin box contents • Ability to send out email alarms should certain series of events occur (ticket roll condition, low voltage, coin box removal, ticket jam, terminal operation status, etc.) and indicate the level of urgency • Real-time viewing of parking space status (paid or unpaid) • Management software training to be provided by contractor Price Bidders are to submit a list of fixed prices to be in effect for 2 years after the warranty expires for the following items (see Schedule 1), these being identical to those supplied with the terminals as per this statement of work:

• Battery • Coin verifier • Display • Battery charger • Main computer • Credit card reader • Communication and access to the Web-based management application • Service calls, including technician travel • Ticket rolls Warranty Minimum one (1) year parts and labour warranty. The warranty period will begin once the units are installed and in operation. Any defective system will be replaced or repaired by contractor at no cost within two (2) business days of the service request, after which penalty charges will be applied in the amount of $400 for each period of 24 hours. These service call requirements and penalties to continue to apply after the warranty expires. Delivery time Payments terminals must be installed no later than the end of September 2014. Payment On receipt, installation, and startup of all units. Technical authority Vincent Doyon Assistant Manager, Parking Telephone: 418-648-4647 Cell: 418-670-4042 Email: vincent.doyon@ccbn-nbc.gc.ca

Procurement officer

Philippe Lafrenière Assistant Procurement Manager, Material Resources and IT Management Telephone: 418-648-4599 Fax: 418-649-6345 Email: philippe.lafreniere@ccbn-nbc.gc.ca

July 4, 2014 Schedule 1 Part or component Unit price Part number Battery Coin verifier Battery charger Heater Main computer Display Card reader (insertion) Roll of tickets

Communication and web-based management application Price/month/terminal Monthly communications and web-based management application access per unit

Service Rate Hourly rate for service calls Technician travel charges for outcall to our office

IMPORTANT NOTICE TO BIDDERS : During solicitation period, enquiries must be sent by fax or e-mail to the above Contracting Authority at least five (5) calendar days before the specified closing date.

ADDENDUM #1 - modifies the statement of work and can be found in the attachments.