TBIPS - IM/IT Support Informatics Professional Services

The Privacy Commissioner of Canada is an Agent of Parliament whose mission is to protect and promote privacy rights. The Office of the Privacy Commissioner of Canada (OPC) oversees compliance with the Privacy Act, which covers the personal information-handling practices of federal government departments and agencies, and the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private-sector privacy law. The OPC's mission is to protect privacy rights of individuals and promote public awareness and understanding of privacy issues. OPC has developed many business applications using MS Dynamics Customer Relationship Management (CRM) 2016 and MS SharePoint 2016. These applications include the OPC Service Desk (IT/IM Requests, New Administration Services Requests, New Procurement Requests, User Account Management Form, Change Requests and Translation Requests), the Correspondence Tracking System (CTS), the Privacy Impact Assessment System (PIA), the Contract Database and the OPC’s Case Management System called Ci2 (Complaints, Inquiries and Investigations). It is the desire of OPC to avoid customization in order to reduce the complexity of future upgrades, encourage standard business practices, and facilitate adoption of native workflow, and paperless transactions. The level of effort and duration of projects may vary (e.g. from two weeks to two+ years). The Supplier personnel involved in both shorter and longer-term projects must be prepared to perform the same tasks repetitively. The Supplier personnel involved in longer duration projects may be required to participate in either all of the project, or only the part of the project pertaining to their area of expertise (possibly while working in a preformed project team). After contract award, the Task Authorization process will be in accordance with Part 7 - Resulting Contract Clauses, the Article titled “Task Authorization”. When a Task Authorization Form (TA Form) is issued, the Contractor will be requested to propose a resource to satisfy the specific requirement based on the TA Form’s Statement of Work.