Regional Pharmacy Management Solution (RPMS)

Trade Agreement: Tendering Procedures: All interested suppliers may submit a bid Competitive Procurement Strategy: Best Overall Proposal Comprehensive Land Claim Agreement: No Nature of Requirements:

Notice of Proposed Procurement (NPP)

Regional Pharmacy Management Solution (RPMS)

1.0 Background and Overview CSC is a federal government agency within the Public Safety portfolio. CSC is responsible for administering court-imposed sentences of two years or more for offenders, including supervising those under conditional release in the community. On a typical day, CSC is responsible for approximately 14,000 offenders in federal custody. The Correctional Service of Canada (CSC) operates 6 pharmacies (5 regional pharmacies and one satellite pharmacy) which provide medications and pharmacy services for the Atlantic, Québec, Ontario, Prairie and Pacific regions and is managed by a regional office (Regional Headquarters - RHQ), which reports to the National Headquarters (NHQ). The Regional Pharmacy Management Solution (RPMS) initiative is to replace the current legacy pharmacy management systems in the 6 pharmacies and 1 NHQ location with a modern on premise Commercial off the Shelf (COTS) based Solution that leverages industry best practices. The health care delivery modality used by CSC Health Services needs the combined functionality of an ambulatory and inpatient care application. This is particularly important as some medications in CSC are distributed and documented on a per dose administration similar to a hospital environment.

There are four main types of health care settings in CSC

1. Institutional Health Units

Every institution receives services from a CSC health services centre with varying staffing options and hours of operation based on factors such as level of security and proximity to community services. The primary care provider in a correctional health unit is the nurse. Therefore, the nurse is usually the first health care professional to provide care to the offender population in a non-emergency, urgent or emergency situation.

2. CSC Regional Hospitals

CSC Regional Hospitals are located within the compound of a multi-level or maximum security level institution and provide more specialized or comprehensive health care services on a 24-hour basis to hospitalized offenders from across their respective region. The program philosophy for the Regional Medical Hospital is based on the establishment of a therapeutic treatment environment that adheres to and demonstrates the principles of good clinical practices and high quality care within a treatment environment.

3. CSC Pharmacies

Regional Pharmacies ensure the management, storage, recording and dispensing of medication in order to meet the Service’s obligation to provide health care. Through education and ongoing drug utilisation evaluations, Regional Pharmacies also provide drug and therapeutic information to physicians, health care staff, offenders and senior management. CSC pharmacies are located in Moncton (NB), Laval (QUE), Port Cartier (QUE), Kingston (ON), Saskatoon (SK) and Abbotsford (BC).

Pharmacy staff at CSC National Headquarters (NHQ) do not operate a pharmacy however, they will access regional pharmacy data for reporting purposes.

4. CSC Regional Treatment Centres (Mental Health) Inpatient mental health treatment facilities are located in each region to provide treatment to offenders with psychiatric disorders that are too severe to allow them to remain in the general offender population of an institution. Each treatment centre offers acute and subacute mental health care as well as longer term psychiatric rehabilitation to offenders.

2.0 Scope The RPMS is of a national scope and must be implemented at CSC National Headquarters (NHQ) and in each of the five Regions of CSC encompassing all the Territories and Provinces of Canada where CSC Regional Pharmacies operate. Therefore, the RPMS must support the use of both Official Languages in all aspects of its services.

The scope of the RPMS will include provision of the RPMS software which includes Perpetual Licensed Software, Software Maintenance and Support Services, 12 month warranty, Software documentation and all necessary Professional Services for installation, configuration, implementation including optional data migration if required, and Training for the RPMS. Support services are to be delivered in accordance with the service-level requirements as detailed in the RPMS Ongoing Maintenance & Support Services (See Section 8). Additional optional Professional Services and Training may be requested on an as a when required basis through the Task Authorization process.

3.0 Capabilities and Business Requirements

Canada seeks a number of capabilities and business requirements to be addressed by the Proposed Solution, including, but not limited to:

1. Processing of prescriptions from start to finish; 2. Creating compound recipes and dispensing compound preparations, including any resulting inventory adjustments; 3. Generating prescription labels for both regular prescriptions and prescriptions dispensed in compliance packaging; 4. Generating reports; 5. Exporting report data; 6. Records management; 7. Inventory management; 8. Label management; 9. Pharmacy Repository; 10. Interfaces; 11. Drug Interactions; 12. Reports; 13. Auditing and Monitoring; 14. Purchasing module; and 15. Filling prescriptions with an auto packager.

4.0 Objective of the RPMS The implementation of the RPMS has the following objectives:

1. To improve health care effectiveness through: a. The implementation of an RPMS with software maintenance and support provided in accordance with CSC support requirements (refer to Section 8 of the Statement of Work). b. Ability to consolidate data from each of the 6 pharmacies, resulting in improved reporting on pharmacy practices and medication usage.

2. To improve health care efficiency through: a. Access to historical medication information from all regions. b. Management of pharmacy cost containment through closer monitoring of formulary compliance and better inventory control. c. Consolidation and standardization of CSC’s medication inventory.

3. To improve patient safety by: a. Reducing the risk of errors by ensuring consistency & completeness of information. b. Reducing misfiling and loss of key medication information. c. Providing access to specific medication information sheets.

4. Reduce the number of legacy systems that currently perform the delivery of clinical services by: a. Replacing the various pharmacy systems now in use at the reginal level with an RPMS that will standardize the business processes and information integrity throughout organizations.

5.0 Procurement Strategy The top-ranked responsive bid will be determined based on the proposal which has met all mandatory requirements and offers the Highest Responsive Combined Rating of Technical Merit and Price. 60% weightage will be given to the technical bid and 40% weightage will be given to the financial bid. At the discretion of Canada, the responsive bid with the highest combined rating of technical merit and price must also successfully pass the Proof of Proposal Test, if applicable.

At the discretion of Canada, the responsive bid with the highest combined rating of technical merit and price that has also successfully passed the Proof of Proposal test, if applicable, will be recommended for award of a contract. The Phased Bid Compliance Process (PBCP) will apply to this requirement in accordance with PSPC’s PBCP policy.

While Canada intends to issue a Contract of a specific duration, Canada reserves the right to continue to Contract for and leverage this Solution for as long as it makes business sense for Canada to do so. The resulting Contract will include provisions to grant Canada the sole reserve to, at a subsequent date and at its sole discretion, identify the solution either as a multi-departmental solution, or designate the solution as a Government of Canada Enterprise-wide standard if and when determined by the GC-Enterprise Architecture Review Board (GCEARB).

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.