TSPS Tier 1 Change Management Professional Services

This requirement is for: The Immigration and Refugee Board of Canada This requirement is open only to those Supply Arrangement Holders under E60ZT-18TSPS who qualified under Tier 1 for the following category: 2.6 Change Management Consultants The following SA Holders have been invited to submit a proposal.

Accenture Inc. BDO Canada LLP Deloitte Inc. Ernst & Young LLP Gelder, Gingras & Associates Inc. Human Resources Systems Group KPMG LLP Maplesoft Consulting Inc. MGIS Inc. Olav Consulting Corp., Moshwa Aboriginal Information Technology Corporation, in Joint Venture Pricewaterhouse Coopers LLP Robertson & Company Ltd. Samson RH Inc. Systemscope Inc. The Strategic Review Group Inc

Please note: So as not to impede on the efficiency of the procurement process, the IRB has decided to extend the invitation for this bid solicitation only to the first three (3) pre-qualified suppliers submitting requests that are not listed in Attachment 1 to Part 1 “List of Suppliers Invited to Bid” of the bid solicitation. Description of the Requirement: The IRB has a requirement and is seeking private sector expertise and capacity to supply Change Management Specialist resources in support, while also providing knowledge transfer to conduct research and develop a national strategic change management strategy, which would inform and be supported by a related communications plan developed for internal and external stakeholders, in anticipation of changes related to growth and transformation including, but not limited to: added workload, new/change to business processes and systems, and changes to the physical work environment/location. The focus of this work will be on IRB’s four adjudicative divisions, including: 1) Refugee Protection Division (RPD), 2) Refugee Appeal Division (RAD), 3) Immigration Division (ID), and 4) Immigration Appeal Division (IAD); as well as the Executive Director’s Sector, who provides operational support to the four tribunals as well as corporate services and enabling functions for the IRB. It is anticipated that individual change management strategies, plans, frameworks etc will be required for specific initiatives within divisions/ED sector as well as horizontally across two or more areas. The IRB is seeking a strategic Change Management Contractor which has a successful approach to change management with experience navigating government processes in leading change while in alignment with the overarching IRB requirements. This Contractor must also be able to assist with the development and implementation of communications strategies and plans in support of Change Management: The Contractor must provide services as outlined in this SOW which include, but are not limited to:

Providing various task-based Change Management expertise resource(s) on an “as and when requested” basis initiated through the issuance of a Task Authorizations (TA). Providing industry best practices and methodologies, strategic advice, expertise, guidance, and capacity to assist IRB in achieving the outputs and outcomes in support of Change Management.

Level of Security Requirement: Company Minimum Security Level Required Canada X Protected A X Protected B _ Protected C _ Confidential _ Secret _ Top Secret _ Top Secret (SIGINT) Resource Minimum Security Level Required Canada X Protected A X Protected B _ Protected C _ Confidential _ Secret _ Top Secret _ Top Secret (SIGINT) Document Safeguarding Security Level Required Canada X Protected A - DOS X Protected B - DOS _ Protected C - DOS _ Confidential - FSC _ Secret - FSC _ Top Secret - FSC _ NATO Confidential - FSC _ NATO Secret - FSC _ Cosmic Top Secret - FSC Applicable Trade Agreements:

Canadian Free Trade Agreement (CFTA) Canada-Chile Free Trade Agreement Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) Canada-Colombia Free Trade Agreement Canada-European Union Comprehensive Economic and Trade Agreement (CETA) Canada-Honduras Free Trade Agreement Canada-Korea Free Trade Agreement Canada-Panama Free Trade Agreement Canada-Peru Free Trade Agreement Canada-Ukraine Free Trade Agreement World Trade Organization – Agreement on Government Procurement (QTO-AGP)

Associated Documents: N/A Proposed period of contract: The proposed period of the contract shall be from Contract Award to May 15, 2022 inclusive. Option to extend the contract by up to 2 additional 1-year periods. Estimated Level of Effort: The estimated level of effort of the contract will be for 800 days. File Number: 20200766-IRB Contracting Authority: Rachel Ellison E-Mail: irb.procurement-acquisitions.cisr@irb-cisr.gc.ca NOTE: The Task and Solutions Professional Services (TSPS) Method of Supply is subject to quarterly refresh cycles. If you wish to find out how you can be a “Qualified SA Holder”, please contact SPTS.TSPS@TPSGC-PWGSC.GC.CA