Employee and Family Assistance Program (EFAP) Service Provider

OSFI requires a Contractor to provide Employee and Family Assistance Program (EFAP) services to its employees and their immediate family (including dependent children). OSFI currently employs more than 750 employees located in four offices across Canada, including: Montréal (small office), Ottawa (large office), Toronto (large office) and Vancouver (small office). This number is projected to exceed 800 employees by 2020. The Contractor must provide services including, but not limited to, the following:

Intake services; Counseling services; Crisis interventions counseling; Critical incident stress management; Professional/advisory services; Orientation sessions; Wellness education sessions; Promotional and communication material; and, Program monitoring and quality control reports.

The Contractor must offer all services either by telephone, online and/or in person in all four locations. The Contractor must employ or retain at its expense qualified and trained professionals (clinically trained and certified mental health professionals at the master level) sufficient to meet program demands. The Contractor must assume the responsibility for the quality of the clinical practice.