THS Computer Application Support for Service and Support Delivery

NOTICE OF PROPOSED PROCUREMENT (NPP) For Temporary Help Services (THS) GSIN: D302A Informatics Professional Services

Reference Number: 20-169783 Solicitation Number: 20-169783 Organization Name: Department of foreign Affairs, Trade and Development Solicitation Date: 2020-01-27 Closing Date: 2020-02-03 02:00 PM Eastern Time ET Anticipated Start Date: as soon as possible Estimated Delivery Date: 2021-02-01 Estimate Level of Effort: Up to one year for the initial contract period Contract Duration: The contract period will be from Contract award to 48 weeks later. Solicitation Method: Competitive Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1 Applicable Trade Agreements:

World Trade Organization Agreement on Government Procurement (WTO-AGP),  the North American Free Trade Agreement (NAFTA),  the Canada-Chile Free Trade Agreement (CCFTA),  the Agreement on Internal Trade (AIT),  the Canada-Peru Free Trade Agreement (CPFTA),  the Canada-Columbia Free Trade Agreement (CColFTA), and  the Canada-Panama Free Trade Agreement (CPanFTA)

Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those THS Supply Arrangement Holders who qualified for services in the National Capital Region for the following categories: Resource Category Level of Expertise Estimated # of Resources Required Stream 5, Computer Services; Computer, Application Support 3 (Senior) 10 The following SA Holders have been invited to submit a proposal: 1019837 Ontario Inc. Akkada professional Services and Zernam Enterprise in JV Altis Human Resources (Ottawa) Inc. BiR Consulting Inc. Cistel Technology Inc. Dare Human Resources Corporation Makwa Resourcing Inc. and Koroc Consulting Inc. in JOINT VENTURE Messa Computing Inc. Michael Wager Consulting Inc. Orbis Risk Consulting Inc. Promaxis Systems Inc Solana Networks INC. TAG HR The Associates Group Inc. TRM Technologies Inc. Description of Work: Global Affairs Canada (GAC) requires the services of ten Senior Computer Application Support resources to assist with the various IT Projects within the National Capital Region. The Service Delivery and Support division, SIS, within GAC is responsible for IT Support of clients within the National Capital Region (NCR). SIS requires additional resources to assist with projects such as Microsoft Windows upgrades, smartphone upgrades, Movement of staff, IM/IT Resource Center resources, etc. The resources will provide services on an "as and when requested" basis. These services include but are not limited to:

Responsible for complex information management and information technology (IM/IT) problem troubleshooting, resolution and escalation as they pertain to the Department’s global IM/IT infrastructure and its respective software and hardware. This would include the Department’s unclassified and secure networks. DFAIT’s IM/IT infrastructure comprises of thousands of workstations and clients; Required to troubleshoot and document hardware and software related problems associated with various Departmental mobility tools such as laptops, remote connections/network access, and virtual private networks; Required to perform computer system replacements, involving interviews with the client to ensure all software is transferred to the new computer and to ensure all necessary client files will be copied to the new computer. Coordination of hardware installations to be performing installs may be requested; Expected to possess very strong skills in client service and client relations as the workload can be heavy and clients are often faced with difficult and very limiting situations. These need to be treated with the utmost courtesy, understanding and efficiency.Incumbent Information: There is no incumbent in any specified role. Security Requirement: Common PS SRCL #19 applies Minimum Corporate Security Required: SECRET Minimum Resource Security Required:   SECRET Contract Authority Name: Justin Hirsch Phone Number: 343-203-6382 Email Address: justin.hirsch@international.gc.ca DFATD thanks you for your request and your interest in our procurement process. The RFP will only be open to suppliers mentioned on the NPP and we will not be adding any additional suppliers to this solicitation. DFATD has met the mandatory requirements under the PSPC THS SA and we are confident that we will be receiving a sufficient number of proposals to make this a truly competitive process. With our current staffing limitations, we can’t invite additional proponents as it would not be consistent with the efficient operation of our procurement system. DFATD thanks you again for your interest and going forward we’ll keep your firm in mind for our future requirements. Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.