User research for the Trade Commissioner Service digital modernization

NOTICE OF PROPOSED PROCUREMENT (NPP) For TASK AND SOLUTIONS PROFESSIONAL SERVICES (TSPS) GSIN: R019U - Professional Services / Program Research Analysis Reference Number: 20-161737 Solicitation Number: 20-161737 Organization Name: Department of foreign Affairs, Trade and Development Solicitation Date: 2019-10-07 Closing Date: 2019-10-22 02:00 PM Eastern Daylight Saving Time EDT Anticipated Start Date: As soon as possible Estimated Delivery Date: 2020-04-30 Estimate Level of Effort: The contract period for all resource(s) is up to two hundred and twenty (220) days. Contract Duration: The period of the Contract is from the date of Contract award to April 30, 2020 Solicitation Method: Competitive Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1 Applicable Trade Agreements:

Canadian Free Trade Agreement (CFTA) Canada-Chile Free Trade Agreement (CCFTA) Canada-Colombia Free Trade Agreement (CColFTA) Canada-Honduras Free Trade Agreement (CHFTA) Canada-Panama Free trade agreement (CPanFTA) Canada-Peru Free Trade Agreement (CPFTA) Canada-Korea Free Trade Agreement (CKFTA) North American Free Trade Agreement (NAFTA) Canada-European Union Comprehensive Economic and Trade Agreement (CETA), World Trade Organization Agreement on Government Procurement (WTO-AGP)

Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those TSPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following categories. Resource Category Level of Expertise Estimated Number of Resources Required Needs Analysis and Research Consultant Senior N/A The following SA Holders have been invited to submit a proposal:

4Plan Consulting Corp. Altis Human Resources (Ottawa) Inc. BDO Canada LLP Dale McMurchy Consulting Inc David D Redmond Excel Human Resources Inc. Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc. Global Advantage Consulting Group Inc (Ottawa) IDS Systems Consultants Inc. User Maverin Business Services Inc. MGIS Inc. Revay and Associates Limited Systemscope Inc. The AIM Group Inc. Thinkpoint Inc.

Description of Work: The Department of Foreign Affairs Trade and Development (DFATD) has identified a requirement for a firm to develop and implement User Research that will support DFATD in its understanding of the Canadian small and medium-sized enterprise (SME) landscape, including their experiences, challenges, journeys and obstacles with respect to:

Exporting, including growing exports and entering new markets; and Implementing international business development strategies.

The end goal of this research is to help shape the DFATD’s ongoing service design modernization to ensure that Canadian SMEs are supported and served as effectively and as efficiently as possible by the department. The final report and presentation will identify actionable recommendations and suggestions the Trade Commissioner Service (TCS) can undertake within the timeframe of the modernization mandate, of which a small number (3 to 5) will be selected for prototyping through facilitated service design sessions and/or a service design sprint conducted by the Contractor.  The period of the Contract will be from the date of Contract award to April 30, 2020 The Contract will include options to extend the term of the Contract by up to two (2) additional year period(s).  Incumbent Information: There are no incumbents in any of the specified roles. Security Requirement: There is no security requirement applicable to the Contract.  Contracting Authority: Name: Assane Ndiaye Phone Number: 343-203-5579 Email Address: assane.ndiaye@international.gc.ca Inquiries: Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.