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ENFR
Contracts
competitive

Benefit Delivery Modernization (BDM)’s Common Platform Delivery (CPD) workstream is responsible for multi-phase projects to migrate seven of Employment and Social Development Canada'S (ESDC) contact centres to a new Cloud-based contact centre solution (CCS). The current migration plan will see Employment Insurance (EI) contact center capabilities onboarded and transformed, as well as Old Age Security (OAS) and Canada Pension Plan (CPP) onboarded to the new solution. These contact centres are currently on the Hosted Contact Centre Solution (HCCS) platform, which is reaching end-of-life in October 2027 and will not be renewed. Due to the complexity of the migrations, and project management maturity level and skillset, Common Platform Delivery (CPD) requires the expertise of multiple Project Managers, dedicated to the various sub-projects within the workstream: Knowledge Management (KM), Identity Service Access Management (iSAMS), Contact Centre as a Solution (CCaaS), Workload Management (WLM), Workforce Management (WFM), and Skills Repository.

Employment and Social Development CanadaTundra Technical Solutions Inc4500017264
Open official sourceWatch
Total contract value
$156.9K
Original award value
$156.9K
Start
Apr 28, 2026
End
—

Timeline

Official
  • AwardedApr 28, 2026. Original award value: $156.9K
Contract number
4500017264
Awarded
Apr 28, 2026
Instrument
—
Status
competitive
Amendments
0 amendments
Source
Federal contracts over $10,000 (Open official source)
esdc-edsc
Related procurement
No linked procurement observed.
Benefit Delivery Modernization (BDM)’s Common Platform Delivery (CPD) workstream is responsible for multi-phase projects to migrate seven of Employment and Social Development Canada'S (ESDC) contact centres to a new Cloud-based contact centre solution (CCS). The current migration plan will see Employment Insurance (EI) contact center capabilities onboarded and transformed, as well as Old Age Security (OAS) and Canada Pension Plan (CPP) onboarded to the new solution. These contact centres are currently on the Hosted Contact Centre Solution (HCCS) platform, which is reaching end-of-life in October 2027 and will not be renewed. Due to the complexity of the migrations, and project management maturity level and skillset, Common Platform Delivery (CPD) requires the expertise of multiple Project Managers, dedicated to the various sub-projects within the workstream: Knowledge Management (KM), Identity Service Access Management (iSAMS), Contact Centre as a Solution (CCaaS), Workload Management (WLM), Workforce Management (WFM), and Skills Repository. | Government contract · CanPursue