This Task Authorization (TA) is part of the ongoing migration of the ESDC contact center and builds on the work carried out under TAs 004, 006, and 009. More specifically, this TA corresponds to Phase 2 of execution, the "Document, Configure, and Deploy" (DCB) sub-phase, for Employment Insurance (EI) and the Canada Pension Plan (CPP)/ Old Age Security (OAS), and Phase 1 of the launch, specifically the requirements validation sub-phase for the migration of the Social Insurance Number/Social Insurance Registration (SIN/SIR) contact center, as well as the development of the Workforce Management (WFM) basic configuration workbook | Government contract · CanPursue
This Task Authorization (TA) is part of the ongoing migration of the ESDC contact center and builds on the work carried out under TAs 004, 006, and 009. More specifically, this TA corresponds to Phase 2 of execution, the "Document, Configure, and Deploy" (DCB) sub-phase, for Employment Insurance (EI) and the Canada Pension Plan (CPP)/ Old Age Security (OAS), and Phase 1 of the launch, specifically the requirements validation sub-phase for the migration of the Social Insurance Number/Social Insurance Registration (SIN/SIR) contact center, as well as the development of the Workforce Management (WFM) basic configuration workbook