Service Canada Service Delivery Network (SDN) Operational Evolution – Workforce Management, Training and Feedback. 1. To develop an integrated workforce management (IWFM) and omnichannel resource determination model (RDM) guidance framework that provides specifics about required actions and process flows with emphasis on forecasting, capacity planning, and resource costing. 2. To develop a national omnichannel Post-Training Monitoring (PTM) framework for service officers that provides consistent program-agnostic post-training requirements with emphasis on coaching, feedback and quality assessment approaches and expectations to measure newly, effectively, and consistently acquired skills. 3. To develop an employee onboarding guide and partner onboarding processes and procedures, supporting the final stages of operationalizing the Employee Feedback program. | Government contract · CanPursue
Service Canada Service Delivery Network (SDN) Operational Evolution – Workforce Management, Training and Feedback. 1. To develop an integrated workforce management (IWFM) and omnichannel resource determination model (RDM) guidance framework that provides specifics about required actions and process flows with emphasis on forecasting, capacity planning, and resource costing. 2. To develop a national omnichannel Post-Training Monitoring (PTM) framework for service officers that provides consistent program-agnostic post-training requirements with emphasis on coaching, feedback and quality assessment approaches and expectations to measure newly, effectively, and consistently acquired skills. 3. To develop an employee onboarding guide and partner onboarding processes and procedures, supporting the final stages of operationalizing the Employee Feedback program.