The Project implements the evolution of 1 800 O-Canada and associated Customized Information Services (CIS) from the current service delivery model —in which CC Agents, Supervisory and Operational Services are provided through a third party contractor and where Facilities, technical and telephony infrastructure, and overarching management services are provided by ESDC—to a model in which the CC Services and the Facilities housing agents, supporting staff and infrastructure are provided by | Government contract · CanPursue
The Project implements the evolution of 1 800 O-Canada and associated Customized Information Services (CIS) from the current service delivery model —in which CC Agents, Supervisory and Operational Services are provided through a third party contractor and where Facilities, technical and telephony infrastructure, and overarching management services are provided by ESDC—to a model in which the CC Services and the Facilities housing agents, supporting staff and infrastructure are provided by