Consultant services is required to assist the Branch in implementing a cross-branch project team representative of all call centres across the department to plan the contact centre technology renewal and the implementation of the new business functionality that the technology will enable. The project team is co-lead by personnel from Service Canada's Citizen Service Branch (CSB) and Payment Processing and Services Branch (PPSB), and includes staff from the Innovation, Information and Technology Branch (IITB). | Government contract · CanPursue
Consultant services is required to assist the Branch in implementing a cross-branch project team representative of all call centres across the department to plan the contact centre technology renewal and the implementation of the new business functionality that the technology will enable. The project team is co-lead by personnel from Service Canada's Citizen Service Branch (CSB) and Payment Processing and Services Branch (PPSB), and includes staff from the Innovation, Information and Technology Branch (IITB).